Frequently asked questions
Clear answers for planning.
These answers can be updated from the admin dashboard as policies and workflow details change.

Planning notes
Questions before you book?
Booking is the best place to share date-specific details for the team to review.
Start a requestIs my date confirmed after I submit the booking form?+
No. Every request is reviewed by the Rose & Veil team before the date is confirmed.
How do I pay?+
Trial and deposit payments are made directly to your stylist(s). The remaining balance is due according to the following schedule: credit card and Venmo payments must be completed **48 hours prior to your wedding day services**, while cash payments are due **upon the stylist’s arrival and before services begin**. Taking care of payment in advance allows our team to focus on providing your services and keeping your wedding day timeline running smoothly. If you would like to make other payment arrangements, you are welcome to coordinate directly with your lead stylist. Your lead stylist is the team member who will be working most closely with the bride throughout the wedding experience.
Do you travel?+
Yes. Travel is reviewed for each wedding and quoted when the location is outside the included radius.
What if the photographer needs us to finish before the contracted end time?+
We understand that this day can get pretty hectic! It is important to remember that bridal and bridesmaid hair and makeup can take about an hour. The longer and thicker the hair is, the longer it will take to prep and style the hair even if it is a simple style. We understand that this is your special day and you want you and your party to look their absolute best for the photographers. That being said, we need an appropriate amount of time to finish everyone and be photo ready. We are happy to communicate directly with the photographers to coordinate a timeline that works for everyone.
How long will my hair and makeup take?+
Each service can take about an hour based on each individual's needs.
Should I have clean or dirty hair?+
Hair must be clean and dry. Please avoid any silicone or oil based products if any must be added while it is wet. If hair is naturally very curly and it will not be straightened you may use whatever products you normally use but make sure the hair is dry on the day of the event. If the hair is curly and thick and a smoother style is desired please have the hair blown out mostly smooth. If the hair must be smoothed out by the stylist an additional 15-30 may need to be added to styling time. If you have an allergy or sensitivity to a product please let the stylist know ahead of time. Please note that if the hair is wet on the day of the event and the stylist must blow dry the hair there will be an additional charge of $30.
Is a deposit needed to reserve my date?+
**Yes.** A nonrefundable deposit equal to the cost of the bride's trial and wedding-day services is required to reserve your wedding date. This deposit will be applied toward your total balance, with the remaining balance due upon our arrival on the wedding day. The deposit is paid directly to the stylist(s) providing the bride's services.
